Archive for the ‘Tech’ Category

If you could be invited to one person’s birthday party, whose would it be?

January 26, 2011

President Obama

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What’s your current favorite videogame?

January 16, 2011

Halo Reach. You?

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If you could have a super power, what would it be?

January 16, 2011

Control time.

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What’s the nicest thing someone’s ever done for you?

January 16, 2011

Cast me on a TV show. ūüėČ

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formspring.me

January 16, 2011

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What was the best job you’ve ever had?

January 16, 2011

I don’t like jobs, I like working for me.

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What is your plan come 2012?

December 9, 2010

Play it by ear?

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What are your favorite brand of jeans?

December 9, 2010

I tend to get talked into the trendy jeans like True Religion and then not like them. I think my fav pair is a brand that went away… Ruehl. I like the heavy fabric and fit. You?

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formspring.me

December 9, 2010

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Time Warner – I Give Up!

February 20, 2009

OK Time Warner Cable, I give up.  You beat me.  You scarred my credit report over a stupid cable box that it took you too long to credit me for.  Well done!

All day long people say pretty¬†horrible¬†things to Time Warner on Twitter, some shockingly so, and their PR team patiently responds to each with “How can I help”? ¬†Yesterday I wrote to what I think is their top guy @AlexTWC or “Alex Dudley”. ¬†In my email, I wrote I was frustrated after being called by their “corporate¬†weasels” who don’t get it and said “I don’t understand you people”. ¬†Amazingly, that set him off and he wrote me back that I shouldn’t ask someone to go “the extra mile” and then insult them. ¬†First, I don’t think calling someone in another department a “corporate weasel” or saying “you people” is really an insult, especially compared to the other Tweets I’ve read. ¬†More importantly, I don’t think asking him to do his job is asking him to “go that extra mile”. ¬†I’m assuming they pay him to do this kinda work?

Unfortunately there’s only so much you can do to try to get someone thousands of miles away in a corporate office tower to understand. ¬†PR doesn’t pay well, and I sure wouldn’t want his job dealing with pissed off customers and other corporate gaffs, so I guess I can feel sorry for him. ¬† I give up, at least trying to solve this through them. ¬†I will pursue it with the collections company and the credit agency, and because I’m pretty sure they can’t produce signed documents to validate this “debt” I’ll probably get it erased. ¬†If not, I’ll wait it out, but I certainly won’t pay it as it’s really a very minor ding on an otherwise perfect credit report anyway.

I hope someone in the corporate world, especially the cable space, reads this and shakes their head at how a customer relationship can go so wrong. ¬†Every screw up, if handled correctly, is an opportunity to build an even stronger relationship. ¬†Had they handled this differently, I’d be their customer today, and with enough people like me, maybe those quarterly numbers wouldn’t be as bad as they are now. ¬†Let’s hope they wake up.